Course Overview
As a customer service practitioner you will deliver high quality products and services to the customers within your organisation. Key responsibilities will be to provide a high quality service to customers from within your workplace, digitally, or through going out into the customer’s own businesses. Customers may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or measuring customer satisfaction.
What will I learn?
Your role equips you with a wide breadth of skills to include interpersonal and influencing skills, communication and dealing with customer conflict, and personal organisation.
Your tasks will vary depending on level and your sector of employment. You will need strong communication and organisation skills to handle a wide variety of tasks.
Study, Assessment and Qualifications
The Customer Service Practitioner Apprenticeship usually takes approximately 15 months to complete.
The Knowledge, Skills and Behaviours learnt will be externally assessed in the workplace using evidence within an electronic portfolio. At end point assessment you are externally assessed through the completion of a professional discussion and an observation of your professional practice.
Functional Skills, if required, will generally be delivered at one of our campuses.
A mixture of on and off the job training provides a variety of learning opportunities across the whole programme.
Entry Requirements
Minimum requirement is GCSE grade D-G (3-1) (or equivalent) in Maths and English.
All applicants will be required to pass initial assessments in Maths and English. Applicants without a GCSE grade 4 or above in Maths and English will be required to work towards Level 2 Functional Skills in those subjects.
Additional Costs and Information
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course.
