Course Overview
The Autocare Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service but also needs to have excellent telephone, customer handling and effective sales skills, also strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their employer operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.
What will I learn?
Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles. Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and Air-Conditioning systems, Vehicle 4-wheel geometry principles, Basic consumer legislation relevant to the occupation.
Appropriate Health & Safety legislation and requirements for the workplace, Hybrid/Electric Vehicle system and safe working procedures, Data protection requirements to protect customer and payment information, General sales principles including, identifying customer & vehicle needs, presenting solutions, closing the sale and dealing with buying resistance.
How the business works and how you contribute to the overall results, demonstrating commercial awareness, how to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements.
Study, Assessment and Qualifications
In addition to the formal EPA Gateway, there are also on-programme Gateways in place. The on-programme Gateways can be used to review the apprentice’s knowledge, skills and behaviour, as set out by Gateway criteria. This will also confirm the apprentice is meeting expectations at the EPA Gateway prior to their EPA.
GATEWAY 1
Review of eLogbook against Soft Skills and Behaviour Assessment tool
Skills Assessment (Practical Task)
Knowledge Assessment (Online Test)
GATEWAY 2
Review of eLogbook against Soft Skills and Behaviour Assessment tool
Skills Assessment (Practical Task)
Knowledge Assessment (Online Test)
END POINT ASSESSMENT GATEWAY
English + Maths Level 1 & One attempt at Level 2
Review eLogbook and criteria listed in the Behaviour tool
END POINT ASSESSMENT
Review of completed eLogbook
Knowledge Assessment (Online Test)
Skills Assessment (Practical Task)
In-depth professional review
Entry Requirements
Individual employers will set the selection criteria for the applicant. It is recommended during the selection process that the learner demonstrates the following qualities:- Interested in the motor industry and vehicle repairs - Have a good grasp of vehicle systems - Problem solving and self-organisation skills - Good communication skills, both oral and written - Works well independently and as part of a team.
Additional Costs and Information
Apprentices will require stationary, overalls and steel toecap safety boots for this course
What Could I Do Next?
Progression to Light Vehicle level 3 Apprenticeship.
