Course Overview
This qualification aims to introduce the retail industry to those new to or seeking employment in this area, help learners develop an understanding of the different aspects of working in the retail sector and prepare learners for progression into a range of higher-level qualifications within the retail sector, including more practical qualifications where their knowledge can be put into practice.
What will I learn?
The objectives of this qualification are to help learners to develop an understanding of the different aspects of the retail industry.
It is made up of six mandatory units as follows:
• Understanding customer service in the retail sector
• Understanding the retail selling process
• Understanding how individuals and teams contribute to the effectiveness of a retail business
• Understanding how a retail business maintains health and safety on its premises
• Understanding retail consumer law
• Understand how to deal with customer queries and complaints in a retail environment
Study, Assessment and Qualifications
This course is delivered purely online with digital content. Upon enrolment Learners are sent login details for our e-assessor system where they will access all course materials including workbooks and questions. Learners will also submit all work via this system which will then be marked by an Assessor and feedback provided.
Due to the nature of these Distance Learning courses, the emphasis is very much on self-directed study.
Learners should be able to take all the information needed to complete the course from the Workbooks but will also receive high level support from their Assessor and the Distance Learning Team.
Each unit will have a set deadline so Learners can plan their study time to fit in with these dates.
Entry Requirements
Learners must be aged 19 years or over as at the start of the academic year (31st August).
Applicants who have not lived in the UK for at least 3 years or do not have British Citizenship will be required to provide evidence of their right to reside in the UK.
No qualifications are required.
Additional Costs and Information
This course is free however, we do have a £130 withdrawal fee if learners do not commence/complete their course within the allotted time/request to withdraw.
Learners can only complete one Distance Learning course at a time and cannot be on another funded course such as an Apprenticeship.
The allotted time for completion of this course is four months.
